Discover
Everyone’s got a great idea… but only a robust process will make it real.
The ideation / discovery phase describes a vital framework for generating innovative ideas and solutions that involves brainstorming, exploring different perspectives, and evaluating ideas based on their feasibility and impact.
By utilising a toolkit grounded in Human Centred Design principles, we empower organisations to make all voices count and unlock their creative potential, resolve problems, and generate new opportunities.
Connect with us now or read on to get a sneak peak of our approach.
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A successful workshop is purposefully designed, providing a structure and tools that are handpicked to match the skills and knowledge of your diverse team and deliver the expected outcomes.
Depending on the purpose of the workshop we utilise a range of methods to get those ideas flowing, collaboratively evaluating and structuring them into a prioritised form.
We believe in the power of facilitating positive conversations and creating an inclusive and safe space for everyone, regardless of their cultural background, gender, and ability.
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Design Thinking is a problem-solving approach that puts the user at the centre, uses empathy, creativity and playful iterative prototyping to develop innovative solutions.
Often messy but always fun, Design Thinking can be put to use on any type of project: every idea is worth exploring and there is permission to fail fast!
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Service Design is a process of designing and improving services to meet customer needs and improve user experiences. It uses tools like customer journey mapping, user research and prototyping to create effective and efficient service experiences.
Highly visual, journey maps provide a powerful visual communication tool to facilitate productive conversations.
Service Design is particularly useful to unpack and improve services with many stakeholders and across multiple, often digital, points of engagement. This is often the case in galleries, libraries, and museums.
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Always put the user first!
User research includes qualitative and quantitative methods like interviews, surveys, and usability testing to understand user needs and behaviours.
This allows us to really get to know your audience, identifying opportunities and pain points, improving user satisfaction, and creating those user-centric design solutions people love to engage with.
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What do your audiences see, do, think, and feel when they engage with your organisation?
Part of user research, empathy mapping is a tool to understand your customers’ thoughts and feelings, building a shared understanding of how your audiences ‘tick’, and letting this inform the design approach.
In the case of an exhibition, this can take the form of an overlay on the floorplan to highlight where certain types of engagements happen.
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What’s out there already, and what’s working well?
Horizon scanning is a research method of monitoring emerging trends, technologies or issues to inform strategic decision-making.
The outcome is a visual compilation of examples, website clippings, images, etc that form a point of reference and benchmark to improve competitiveness.